1. Information We Collect

• a. Personal Information You Provide to Us

  • Full name, email address, phone number, and other contact details

  • Information submitted during booking such as number of participants, travel preferences, or special requirements.

  • Payment-related information necessary to process your booking (handled securely by third-party payment processors).

  • Emergency or medical information you choose to provide for safety, insurance, or logistical purposes.

• b. Automatically Collected Information

  • IP address, browser type, device information, operating system.

  • Date and time of visit, visited pages, time spent on the site.

  • Cookies and similar tracking technologies used to enhance the website’s performance and user experience.

2. How We Use Your Information

• To process bookings and manage your participation in our camel trekking journeys.

• To communicate with you regarding confirmations, updates, itinerary details, or changes related to the trip.

• To facilitate safety procedures, emergency support, and insurance requirements.

• To process payments and manage billing.

• To improve the performance, content, and user experience of our website

• To comply with legal obligations and regulatory requirements.

3. Sharing of Information

• We do not sell or trade your personal data.

• We may only share it with third parties in the following cases:

  • Service Providers involved in operating the trip (e.g., guides, logistics teams, insurance companies), and only to the extent necessary

  • Payment processors to securely complete booking transactions.

  • Legal authorities, when required to comply with applicable laws, regulations, or official legal requests

4. Data Retention

• We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including booking management, legal compliance,accounting obligations, and safety records.

• If you request deletion of your information, we will remove it unless retention is required by law.

5. Data Security

• We implement reasonable administrative, technical, and physical safeguards to protect your personal data, including:

  • Secure servers and encryption methods.

  • Restricted access to authorized personnel only.

  • Measures to prevent unauthorized access, disclosure, or misuse.

• While we strive to protect your data, no online transmission is 100% secure. However, we commit to taking all reasonable steps to minimize risks.

6. Cookies & Tracking Technologies

• Our Website uses cookies to:

  • Improve browsing performance and loading speed.

  • Analyze user activity and site interaction.

  • Provide a more personalized experience.

• You may disable cookies through your browser settings, though some website features may not function properly as a result.

7. Your Rights

• You have the right to:

  • Request access to your personal information/p>

  • Request correction of inaccurate or outdated data.

  • Request deletion of your personal information, where legally permissible.

  • Opt out of marketing communications or newsletters.

  • Withdraw consent for data processing when processing is based on consent.

• To exercise any of these rights, contact us using the information below.

8. Updates to This Policy

• We may update this Privacy Policy from time to time.

• Any changes will be posted on this page with a revised “Last Updated” date.

• We encourage you to review this policy periodically.